Privacy Policy

At Fuzzfolk, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website fuzzfolk.com or use our services.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Identification Information: Name, email address, phone number, physical address, and pet-related information (e.g., pet's name, breed, age, behavioral notes, health concerns relevant to grooming). This information is primarily collected when you register on our site, book an appointment, or contact us.
  • Payment Information: When you book services, we may collect payment details (e.g., credit card number, billing address). Please note that we use secure third-party payment processors, and we do not store sensitive payment card details on our servers.
  • Usage Data: Information about how you access and use our website, such as your IP address, browser type, pages viewed, time spent on pages, and referring URLs.
  • Communications Data: Records of your communications with us, including emails and phone calls.

2. How We Use Your Information

We use the collected data for various purposes, including:

  • To provide and maintain our services, including scheduling and managing appointments.
  • To process your bookings and transactions.
  • To communicate with you about your appointments, services, and promotional offers.
  • To improve and personalize your experience on our website and with our services.
  • To analyze website usage and monitor the effectiveness of our marketing efforts.
  • To detect, prevent, and address technical issues or fraudulent activity.
  • To comply with legal obligations.

3. Disclosure of Your Information

We may share your information with third parties in the following situations:

  • Service Providers: We engage third-party companies to facilitate our services (e.g., payment processing, website hosting, email delivery, CRM tools). These providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

The security of your data is paramount to us. We implement reasonable security measures, including encryption and access controls, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access, update, or delete the information we have on you.
  • The right to rectify any inaccurate or incomplete information.
  • The right to object to our processing of your personal data.
  • The right to request the restriction of processing your personal data.
  • The right to data portability.
  • The right to withdraw consent at any time where Fuzzfolk relied on your consent to process your personal information.

To exercise any of these rights, please contact us at [email protected].

6. Links to Other Websites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Effective Date: October 26, 2023