Terms and Conditions
1. Acceptance of Terms
By accessing and using the Fuzzfolk website (fuzzfolk.com) and its services, including but not limited to professional pet grooming, washing, nail trimming, ear cleaning, de-shedding treatments, and breed-specific styling, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services. These terms may be updated periodically without prior notice, and your continued use implies acceptance of the revised terms.
2. Service Bookings and Cancellations
Appointments for services can be booked via our website or by contacting us directly. All bookings are subject to availability. We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice, or no-shows, may incur a cancellation fee equivalent to 50% of the booked service price. Repeated no-shows may result in the refusal of future service.
3. Pet Health and Safety
For the safety and well-being of all pets and staff, we require all pets to be up-to-date on their vaccinations (Rabies, Distemper, Parvovirus for dogs; FVRCP for cats) prior to their grooming appointment. Please inform us of any pre-existing medical conditions, allergies, behavioral issues, or recent injuries your pet may have. Fuzzfolk reserves the right to refuse service to any pet that appears to be ill, aggressive, or poses a risk to our staff or other animals. In the event of an emergency during a grooming session, Fuzzfolk will attempt to contact you immediately. If direct contact is not possible, we reserve the right to seek veterinary care at your expense.
4. Pricing and Payments
Our service prices are listed on our Services & Pricing page. Prices may vary based on pet size, coat condition, temperament, and specific service requests. All payments are due upon completion of services. We accept major credit cards and cash. A surcharge may apply for excessive matting, difficult behavior, or services rendered outside standard offerings.
5. Liability
While Fuzzfolk takes utmost care of your pet, accidents can happen. We are not liable for any pre-existing conditions or for incidental or consequential damages to your pet. You agree not to hold Fuzzfolk, its owners, employees, or affiliates responsible for any medical conditions or injuries discovered or exacerbated during grooming, unless directly caused by gross negligence of our staff. Any damage caused by your pet to our facilities or staff will be your responsibility.
6. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data and pet information.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Fuzzfolk or its content suppliers and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in New York, New York.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Fuzzfolk1061 Flushing Avenue
New York, New York, 11237
USA
Phone: +12742225391
Email: [email protected]